We want you to be happy with your purchase. To that end we have established a refund policy that we hope you will agree is fair and reasonable given that we offer personal use items.
If you don’t love your new product(s) as much as we do go ahead and send it back. We’ll be more than happy to exchange or return your product(s) for a full 100% money back guarantee. HDKoenigPersonalCare.com accepts returns for unopened, unused products for up to 45 days after the purchase date. Please keep in mind your return delivery time can take up to 2 weeks to arrive at our warehouse. Once it arrives we will process your return within 2 business days. Sorry but shipping costs are not included nor do we provide pre-paid return labels.
Customers who purchase products from HDKoenigPersonalCare.com should return item(s) and sales receipt by mail within 45 days to:
Harry D. Koenig & Co., Inc.
7 Main Street
P. O. Box 125
East Rockaway, NY 11518-0125
Also include inside your return package your name, email address, complete mailing address and a daytime telephone number.
Eligible returns will be refunded to the original form of payment for your purchase price.
Please note if we suspect a return to be fraudulent, abusive, or unduly repetitive we reserve the right to refuse it and no exchange or return will be granted.
If you need further information regarding your return please do not hesitate to call or email us at 516-599-1776 or HDKCS@aol.com.